- Privacy & Data Protection
- Cookies & Tracking
- Cancelling and returning your order
- Customer Satisfaction
- Making a Complaint
- Your Account
- Digital / Photo Personalisation
- Other Information
- About Purchase Protection
- About Payment Protection Plus Insurance Policy
- About our Product Replacement or Breakdown Plan
- Competition & Prize Draw Rules
- About Prizewise
- Clearance Discount Club
- Waste Electrical & Electronic Equipment (WEEE) and the Battery Directive
Welcome to the Studio Help Section
Terms and Conditions
We are Express Gifts Limited trading as "Studio". These terms and conditions and those in the latest catalogue explain how you can use our website and place orders for items. By applying to open an account with Studio you are bound by these terms for each and every order that you place, including the obligation to pay. If you open a credit account you will also be bound by the terms of the credit agreement.
Our registered office is: 2 Gregory Street, Hyde, Cheshire, SK14 4TH (Company number 718151). Please do not post anything to this address.
Our main trading address is: Studio, Express House, Clayton Business Park, Clayton le Moors, Accrington, Lancashire BB5 5JY
We are authorised and regulated by the Financial Conduct Authority for consumer credit and general insurance (Financial Services Register No: 311908). We are a member of the Finance and Leasing Association (FLA). VAT No.: 125688644.
When you place an order on our website you will receive an email acknowledging your order and giving you estimated timescales for delivery. This email does not constitute acceptance of your order by us. Your order is accepted when we dispatch the goods you have ordered and not before. For goods ordered online only an "Order Dispatched" email will be sent to you when your goods have been dispatched. If your order is dispatched in more than one parcel, you may receive separate Order Dispatched emails for each parcel.
Cookies, Tracking Beacons and Pixels
What are cookies, tracking beacons and pixels?
When you visit pages on our website, your web browser will store small text files on your computer, smart phone device, etc. known as cookies. These are used to store information about your visit to the site.
Our website also uses tracking beacons / pixels. These are very small parts of the web page which work with cookies to send information to our business affiliates and analytical partners.
First party cookies - created and used by our website, and some business affiliates and analytical partners.
Third party cookies - created and used by our business affiliates and analytical partners from within our site.
Session cookies - only last during your visit our site. They are deleted when your browser is closed. An example is for maintaining shopping basket content during your visit.
Permanent cookies - stored on your device after your visit. They are deleted when you delete cookies, or after their "expiry" date, which may vary from a few days to months depending on the usefulness of their information. An example is for retrieving your shopping basket from a recent site visit.
"Flash® cookies" - used to store similar information, but are not affected by the cookie settings on your web browser. We do not use Flash cookies.
These help your site visit to run smoothly (e.g. remembering your shopping basket and account sign-in status), and help us understand how the website is performing. They also enable us and our business partners to carry out and measure the success of marketing campaigns, and place more relevant advertisements for our goods and services here and on other websites you visit.
What cookies and information is used, and by whom?
Please note - neither Studio nor our third parties ever store any personally identifiable or sensitive information using cookies.
|First party or third party||Cookie details|
|Studio||Server session; shopping basket from previous visit; referring journey source; offer code; internal site tracking, conversion etc.; account signed-in status; page layout preference; Adult Site entry acknowledgement; recently viewed products|
|Adalyzer||Ad campaign tracking|
|Affiliate Window||Affiliate site ad tracking|
|Communicator Corp||Marketing email tracking|
|Coremetrics||Analytical data for site usage, performance and tailored content tracking|
|Criteo||Site usage for behavioural / tailored ad campaign tracking. May add a number of other third party tracking cookies from time to time.|
|Double Click||Ad campaign tracking|
|Egain||Analytical data for site usage and performance|
|'Like' and 'Share' functionality, ad campaign tracking.|
|Analytical data for site usage and performance; behavioural / tailored ad campaign tracking;|
|Google Plus||Google Plus share functionality|
|iSite||Product video usage|
|MSN||Ad campaign tracking|
|Pinterest share functionality|
|Qubit||Analytical data for site usage, performance and tailored content tracking|
|Tagman / Ensighten||Ad campaign tracking|
|Yahoo!||Ad campaign tracking|
|YouTube||Video channel usage|
|Zmags||Analytical data for catalogue view usage and performance|
How do I control which cookies are used?
All web browsers have settings to control whether or not you accept cookies. Please see your browser's Help menu for details about these settings and how to delete cookies.
For more information about cookies and how to control which cookies you allow, visit www.allaboutcookies.org/ new window.
More information about tracking, behavioural / tailored advertising, and your choices to opt in or out, is available on the following website: www.youronlinechoices.com/uk/ new window.